So I submitted my worst chip reader experience, and then thought of another one! Whoever invented these things is my worst enemy.
I had a man in my line with a relatively small purchase so it was going quick and easy. So far so good, no complaints. Well we get to Payment method and shit goes down the drain.
He’s got a chip card, but our card readers say “swipe or insert card”. So this man, for whatever reason, thinks that that means he has the option between the two. He swipes his chip card and it says “please use chip reader”. He didn’t like that. I explained that he has to use the chip reader because his card has a chip.
“Well it says swipe OR insert. I want to swipe.”
“Sir, because the card has a chip you have to insert.”
“But it says or. So I get to choose if I swipe or insert, and I want to swipe.”
I’m like alright yeah sure that’s exactly how this works let me just press a magic button on my computer that literally still runs on Windows ‘95 and let the system know you’re feeling a little risky today and don’t wanna use the chip reader. His wife eventually made him insert the damn card cause I think she was a little embarrassed. I understand how the use of “or” might be alittle confusing at first, but when you’ve swiped your card 5 times and it’s still saying use chip reader I feel like you’d figure out that you have no choice but to use the reader?